IDG Contributor Network: Breaking through the uncertainties in a digital transformation

A strategic business change is extremely disruptive, not only to employees but also to partners and customers. It’s even more challenging when the starting point is an underinvested IT environment mostly just surviving in maintenance mode compared to the future-state goal to be a company providing technology-enabled innovative services. That kind of situation has me thinking about what happened at H. D. Smith. Based in Springfield, Ill., the company had been a pharmaceutical distribut