IDG Contributor Network: Artificial intelligence and digital communication are disrupting the contact center space

The customer service (contact center) space is accelerating faster than the market has ever seen up to this point. Artificial intelligence and digital communication is changing everything.Let’s start with some context. Right now we’re in the middle of a major market disruption by cloud-based contact center software platforms. They’re turning the conservative call center space into cutting-edge contact centers by helping them give up the expense and complexity of their hosted ge