IDG Contributor Network: Are SLAs no longer relevant?

After reading a piece from Stephanie Overby, Lynn Greiner and Lauren Gibbons Paul in CIO.com, I wondered what today’s CIOs think about SLAs. For this reason, I asked members of the #CIOChat on Twitter for their perspectives.I started this discussion by asking whether their business customers understand their SLAs and more importantly, feel empowered to trade off levels of service quality. Overall, CIOs said the answer is no. CIOs had a variety of reasons for this answer. They claimed that