IDG Contributor Network: AI: Going from sci-fi to business value requires some groundwork

Artificial intelligence (AI) is here and is no longer the stuff of science fiction novels or Iron Man movies. It’s real, it’s now, it’s predicted to have massive economic impact and transform business and our lives. All the hype and excitement surrounding AI make it hard not to jump on the AI bandwagon. It seems like every organization these days would like to leverage AI, and for good reason. AI can play an important role in digital transformation, improve customer experience