IDG Contributor Network: Accidental ITIL and DevOps

A couple of years back, I had the privilege of working on a project that delivered 'service desk’ services to the U.S. military. I came in as the owner of service design and, to be honest, at the time I thought that the way the project was laid out seemed off. I thought nothing of it after getting in stride. I did my design work as best as I could, and the project was basically working well (or as well as a government project can run).Anyhow, the project ended (funding stopped, basica