IDG Contributor Network: A thought on making service design better

I have a theory to share with you: I think that many IT organizations are short-changing themselves by not thinking about service design in a holistic manner. Specifically, they don’t think about how "solving to the left" -- that is during design -- can prevent problems during transition and operations.First, there is no realization as to what the end result of the design phase is. According to ITIL, what leaves the design phase is a new or updated service design package (SDP) which is, in