IDG Contributor Network: A process model for measuring relationships with COBIT

How do you measure the business-partner relationship with your provider organization? Apply COBIT 5.CIOs have recently reinvigorated the dull IT liaison role by coining it “the business-relationship manager.” This role is accountable for the relationship between information technology and the business partners.Before business-relationship managers skip off to schedule strategic road-mapping discussions, relationships need to be measured. Asking questions about perceived value realiz