IDG Contributor Network: 5 mistakes companies make when analyzing customer data – and how to avoid them

Whether in life or in business, sometimes we still get it all wrong even when trying our hardest. Recently I ran into a pioneering tech company that was getting AI wrong in a way that was both comical and a little alarming. To demonstrate their grasp of AI technology, they had a robot working the entrance to an event. The robot’s job was to make sure guests registered before entering. What did the robot do if you hadn’t registered? It blocked your path like an NBA power forward tryin