IDG Contributor Network: 4 ways to manage project customer expectations

Too many times we head into a customer engagement with them expecting one thing and we start to deliver something different. Whether it is the result of miscommunication, not reading emails and documents all the way through, or negotiations done with blinders on it doesn't matter...it's still a bad place to be.It's hard to explain, but I see it all the time and even run into it myself with clients. They say they understood one thing, but when we go back and check emails and invoices they can see