IDG Contributor Network: 4 trends in third-party services for 2019

Four trends emerged in 2018 in digital investments by third-party service providers, which I believe will affect enterprise spending decisions in 2019.Trend #1: Automation in BPO/BPS
New digital models and Robotic Process Automation (RPA) are changing the outsourcing services landscape. This is especially evident in voice-based business process services (BPS). Digital technologies are revitalizing mature services, such as voice/call center services. Somewhat counterintuitively, the voice servic