IDG Contributor Network: 4 resource management practices that improve business agility

Historically, services organizations have managed the planning and scheduling of resources through informal ways, where tribal knowledge is a critical element of the process. For example, resource planners often have years of history and close working relationships with many personnel, with conversations across the office, email, unintegrated point solutions, and spreadsheets most commonly used.The complexity of delivering services has accelerated — for example, the shift to short-term pr