IDG Contributor Network: 3 ways to improve customer experience using A.I.

Today, software-as-a-service (SaaS) companies can choose from several cloud computing providers, dozens of monitoring providers and hundreds of different apps to increase their efficiency and help bring their solutions to market. While great marketing and brand awareness efforts can make it seem like some companies are more favored in the marketplace, sustained customer growth only occurs with a great product experience. This is especially true given that most cloud solutions are available on a