IDG Contributor Network: 10 ways to think like your client

IT support clients don't think like we do in IT — big surprise! They are a different animal, something they would also say about you and your IT staff.IT support clients have different priorities, they have different backgrounds and experiences, and they have completely different missions in the company than their IT support counterparts. It's not only OK that they look at things differently than we do in IT, it's appropriate.To support your clients effectively, it helps to understand how