How to conquer a CRM monster

Richard Bexon has a succinct way to describe the previous CRM software used by the NAMU Travel Group: "a monster.""We had what I suppose you could call a legacy system here," says Bexon, COO of NAMU, a network of luxury travel agencies. Over the eight years that they used the system, too many people had their fingers into the code, and the monster didn't have a manual in case one of those fingers broke the entire system.That could be why, when in 2015, NAMU decided to scrap it and instead start