How one CIO closed the IT-business gap

CIOs often lament the gap between business and IT, a common paradox that frequently creates inefficiencies that bog down business operations. Sankara “Vishi” Viswanathan, CIO of Day & Zimmermann, tackled such a challenge last year, bolstering a shared services model to better serve customers across the $2.8 billion company’s four distinct business lines."We're going to ensure our people providing services in the back-office can be digitally enabled to provide answers to the