How leading CIOs tackle business disruption

Southwest Airlines CIO Randy Sloan remained in the airline's Dallas headquarters for nearly 40 hours last in July, as he and his team scrambled to find the technical problems that grounded 2,300 flights. Hunkering down, checking IT systems and strategizing in office war rooms for hours isn't ideal for any employee, let alone the IT chief.Southwest Airlines CIO Randy Sloan.To read this article in full or to leave a comment, please click here