How ITSM laid the foundation for a cultural transformation

You wouldn't think IT service management (ITSM) could serve as the lingua franca for 15 different organizations in a corporation but it’s played a key role in unifying technology for Oshkosh Corp., a maker of military vehicles, postal trucks and fire trucks. Wisconsin-based Oshkosh’s technology had become siloed since acquiring 15 companies between 1996 and 2006, says CIO Dave Schecklman.Oshkosh had long let the organizations govern their own IT services but this is no longer tenable