How IT is Creating the 'Smart' Workplace

From pharmaceutical companies to oil and gas firms, enterprises are breaking down silos and boosting the bottom line through the expanded use of collaboration tools and technologies. And IT is leading the charge.
Konica Minolta’s structural changes are impacting the role of IT. As remote diagnosis increasingly replaces on-site service calls for the company’s printer business, service has become a function of IT. The company has eliminated outsourcing contracts and hired more IT people. Sale