How IT can help users help themselves

There isn't much that's more frustrating than a really bad search - you know what information you're looking for, you may even know, generally, where to go to look for it. But when your search returns incorrect or irrelevant results -- or, even worse; zero results -- well, it's enough to make you want to scream.Help yourselfMost users want to help themselves, and prefer to try to locate information or instructions they need on their own before calling in backup. IT departments are often the fall