How IT became business problem solvers at Level 3 Communications

What does “digital thinking” mean in the telecom industry? How does an IT organization in a company that delivers a complex array of products become a “product organization” itself? How do IT and business operations work together on customer experience? For Atilla Tinic, CIO of Level 3, the answers lie in removing hierarchy, sharing dashboards and getting the company to start thinking “outside-in.”How have you turned IT from a culture of order takers into busi