How IBM's agile, design-first approach increases employee productivity

During my first conversation with Fletcher Previn, IBM’s CIO, he told me that his approach to IT is to “lead with design.” I followed up for a full interview and learned that key to Previn’s “design first” philosophy is embedding design and user research deeply into IT, organizing into small nimble teams, defining the metrics that matter, and driving agile at scale. As CIO of IBM, your philosophy is to “lead with design.” What do you mean by