How design thinking can transform IT outsourcing

As the drivers for outsourcing IT services have shifted from the simple tactical requirements to do something faster, cheaper or more efficiently to the need to achieve more strategic business outcomes, both outsourcing customers and providers have begun exploring new ways to design and deliver IT services.One method that’s getting increased attention is the design thinking approach. The user-centric tactic for product design, which marries customer input with new technology development, c