How 5 IT leaders beat their toughest technical challenges

People who lead large IT organizations don’t have much time to deal with the nitty-gritty technical details of how their systems run. Their priorities are to provide strategic technology leadership, set policies and manage the overall operation. CIOs and other IT leaders also have to work with executives in other departments to make sure IT is providing the services the business needs. But there are times when a technical problem crops up that requires the boss’s attention, and on th