From tacos to HR, chatbots make it personal

Automated software assistants, or chatbots, are moving into the mainstream, helping you more efficiently order tacos, manage human resources tasks and generate sales leads from a messaging interface. As the latest plot point on artificial intelligence’s long timeline, chatbots simulate natural language to make it seem as if you are engaging in a discussion with a human concierge who is acting on your behalf.Andy McCraw, Taco Bell's manager of digital innovation.To read this article in full