Even utilities look to innovate and transform processes

I’ve always wondered how regulated utilities, which have a captive audience, drive innovation. When you are not competing for market share, how do you justify a strategic approach to technology? Mike Koehler, CIO and chief digital officer of Exelon, says using technology to improve the customer, employee, and supplier experience is precisely why he was hired at the $33 billion energy provider.You are chief information officer and chief digital officer at Exelon. How did that happen?At fir