Evaluating customer engagement cloud solutions: Key questions to ask

This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach.
Choosing the wrong cloud service for customer engagement and business communications can be costly for high-growth digital businesses.  Just ask someone that made the migration and then needed to bring some functions back. 
Bringing things back in-house means large capital expenses and a number of o