Empower IT to lead digital transformation

The consumerization of IT has completely changed expectations for service delivery across the business, and nimble CIOs know the only way to help keep their companies competitive is to extend an olive branch across lines of business and ensure IT is meeting the needs of a company’s users and customers. In the Technology Services Industry Association’s (TSIA) 2017 State of Support Services report (pdf), TSIA executive director Thomas Lah said the technology industry is in the fir