Don’t let a lousy worker experience cripple your customer experience

Companies have come to accept that the cornerstone of a digital transformation is augmenting the customer experience (CX), conceptualizing new mobile apps, website revamps and other services through the lens of their end users. Most companies also believe that a key to ensuring good CX is fostering a good worker experience (WX), or corporate infrastructure that keeps employees engaged and productive.The hitch: Many companies lack the proper WX, including tools and processes employees require to