Dish Network innovates with analytics, Uber-like customer service

Facing mounting subscriber losses, Dish Network is banking on new technologies to lure brand partners and customers accustomed to ordering digital services online and from mobile devices. The satellite TV provider’s new digital advertising platform relies on sophisticated analytics, as well as software that allows subscribers to track the whereabouts of service technicians en route to house calls, says John Swieringa, who last week was promoted from CIO to executive vice president of opera