Consumers are fed up with 'human-less' customer service

When you have a problem with your cable or satellite TV service would you rather get online help via Twitter or talk to an actual person? If you're anything like the majority of U.S. consumers surveyed by Accenture Strategy, you prefer the real person. This preference may seem obvious, but it's something pay TV providers, along with banks and major retailers, seem to have forgotten.
"Companies have lost sight of the importance of human interaction and often make it too difficult for consum