Comcast data caps aren’t about congestion, leaked memo shows

Comcast is making sure its customer support agents stay on message as the cable giant rolls out data caps in more markets.In a memo leaked to Ars Technica, Comcast arms its representatives with a list of Dos, Don’ts, and taking points, all aimed at making new 300 GB data caps seem more palatable. Among those recommendations: Don’t actually use the term “data cap,” and instead say “data usage plan.”The memo is full of these kinds of linguistic gymnastics. Comca