Cloud services lift IT outsourcing market higher than expected

Companies signed IT and business process outsourcing deals worth a record $9.5 billion in annual contract value, according to the quarterly outsourcing index produced Information Services Group (ISG). Traditional outsourcing contracts were up 5 percent to $5.8 billion, while the fast-growing as-a-service segment leapt 20 percent to $3.7 billion, according to ISG.
“Most conversations we’re having with clients are cloud-led,” says John Keppel, ISG president, for Europe, Middle E