CIOs share best practices for social media and collaboration

It's not easy to pin down the business benefits of social media and collaboration tools, and the value of such platforms is often determined by how well companies can integrate them with core operations. Many of today's savvy CIOs are testing, and slowly embracing, social media as a mechanism for corporate collaboration, customer service or increased employee engagement.Additional reasons for CIOs to deploy social collaboration tools include the ability to foster an open corporate culture, distr