CIOs reveal how they measure vendor success

The global IT market is projected to reach $3.7 trillion in 2018, a year-over-year increase of 4.3 percent, according to Gartner.Underpinning this massive figure are countless everyday interactions between CIOs and the vendors who serve them — interactions that lead to collaboration or friction, understanding or confusion, success or failure.Strategic IT leaders leave nothing to chance. They rely on specific tools and methods to measure vendor effectiveness and to determine continued