CIO banks on bots to bolster customer experience

USAA plans to add messaging capabilities to its mobile software that will automate financial transactions, says new CIO Jennifer Sepull. The move is another example of how companies are making digital services easier to navigateby using emerging natural language processing and machine-learning technologies.USAA CIO Jennifer Sepull.Sepull, who joined the company in February from Kimberly-Clark, says the new messaging tools will help USAA connect with "our members in ways that may be unexpected bu