Business first and IT second

How does the CIO of the largest member-owned health insurer in the nation ensure that IT is driving member value? That’s what I asked Steve Betts, CIO of Health Care Service Corporation (HCSC), a $30 billion healthcare plan serving nearly 15 million members across five states. As Betts describes, he uses a combination of organizational design, shared metrics, and purpose-driven goals.Martha Heller: How have you created a proactive, consultative IT organization at HCSC?When I joined the com