Building business knowledge deep into the technology stack

SunTrust Anil CheriyanI was recently at an event where I ran into Anil Cheriyan, CIO of SunTrust Banks, and we started chatting about how to bring IT from the back-office to the front-office. When he told me that his team no longer refers to “internal clients,” I sensed that was the tip of the iceberg in cultural change. So soon after, I interviewed Cheriyan about why it has been important to eliminate that term and the relationship between IT and its business partners at the $206 bi