BrandPost: Why your IT team should ditch legacy systems for ChatOps

As companies rely more and more on cloud-native services, parts of their infrastructure are breaking more often and causing bigger disruptions. When it comes to managing them, legacy ITSM tools simply aren't cutting it anymore. In the old world, you could get away with resolution times in days. In the world of Cloud, downtime is measured in minutes, not hours.But there's a better way – a framework that combines real-time communications with a full "alert-triage-respond-deploy" loop, so you