BrandPost: The AI Revolution in Customer Service

Every time you order food delivery through a chatbot or ask your phone for directions in an unfamiliar city, you're interacting with artificial intelligence. AI has finally become truly usable, and that promises to transform customer service.AI-powered transactions are already helping automate customer-facing interactions. And the benefits are real: with AI technology behind self-service tools, a contact center can handle many more simple interactions at once in far less time, reserving human re