BrandPost: ITSM vs. DevOps: Which Side Are You On?

 
“We aren’t doing ITIL or ITSM any more – we’re a DevOps shop now.”’ “ITIL is too slow and formal for us now.” “We’re far too process driven and formal to do DevOps – it won’t happen here.”In the IT industry, we often hear such varying opinions around DevOps and IT Service Management. These concepts are typically pitched against each other, as an ‘either/or’ decision. – so we either are an ITIL