BrandPost: How AI Makes Your Work Life Better

Early next year, millions of Bank of America account holders will get access to a new personal banker named Erica. She’ll check account balances, make money transfers, pay bills, and perform dozens of other tasks. Erica doesn’t get tired or rude, and she’s on call 24/7.As you probably guessed, Erica is a next‑generation chatbot, or automated conversational agent. Unlike predecessor bots that primarily answered questions, Erica can perform a variety of basic tasks in