AT&T's Thaddeus Arroyo: Tech Will Transform Customer Engagement

Thaddeus Arroyo, president of technology development at AT&T, believes IT leaders must show their organizations how technology will transform both how they do business and how they engage with customers. AT&T

"Today's technology thought leaders," he says, "are guiding and informing business strategy, not just enabling it." That kind of thinking, along with his leadership skills and strategic vision, earned Arroyo the 2014 MIT Sloan CIO Leadership Award. Arroyo, who oversees about 1