Analytics comes to IT service management

To help the IT function better understand the data it generates, real-time IT management specialist ManageEngine today took the wraps off its new self-service IT analytics solution, Analytics Plus.
"One of the things that we've realized and our customers have realized is that, ironically, as big data has become a major talking point and major point of interest for customers, IT has lagged in that area in terms of using analytics solutions to better understand and optimize IT management," says R