After an epic iPhone 7 preorder fail, a pleasant surprise

Another iPhone release, another drama filled with suspense, aggravation and — when I least expected it — a pleasant surprise.Like a few other West Coasters, I stayed up until after midnight on Friday, Sept. 9, to snag a new iPhone 7 Plus (128GB, matte black, AT&T). I had Apple.com open on my MacBook Air and the Apple iOS app fired up on both my iPad Pro and iPhone 6s Plus. I was ready for battle.However, Apple's klunky ordering process thwarted my every attempt to reser