A tale of two user experiences

Everybody knows that installation and setup are the neglected backwaters of software engineering.  If you’re thinking to yourself, “but in the cloud, there’s nothing to install, no DLL hell, no traumatic transitions, so no big deal,” you’d be wrong.Even in the cloud, there’s system configuration, data conversion and migration, security settings, compatibility issues, plug-ins, JavaScript incompatibilities, browser versions and add-ons.  Consequently,