8 top digital transformation stories of 2016

Locked in a footrace with rivals to lure new customers, companies are increasingly expanding existing or building new digital capabilities to make business processes more efficient or improve customer service.Digital products and services take many forms, from mobile banking apps to internet-connected refrigerators that self-monitor their temperature. Such capabilities are typically augmented by analytics or to help CIOs gauge the digital tool's effectiveness.CIOs are spending 18 percent of thei