8 tech support best practices

No product or service – or end user – is perfect. This is especially true when it comes to hardware and software. That is why companies, if they want to stay in and grow their business, need to provide help to customers when things go wrong. And while no two products or problems are exactly alike, the best tech support departments share the following eight traits.[ Related: 11 tips for improving your company's customer support ]1. Offer multi-channel tech support, including live chat