7 Tech Support Features Consumers Should Demand in 2015

A bad tech support call can feel like an endless session at the dentist — except your dentist doesn't put you on hold and make you listen to bad music. Most of us dread making those calls, but there are a few companies that do customer service right.I had two excellent customer service experiences during the holidays as I broke in my new iPhone 6. A couple of glitches led me to call Apple and DirectNic, the company that hosts my email and personal website. Both did a great job.Rather than