7 resolutions retail CIOs need to keep in 2016

For retailers, technology, strategy and customer experience are now intertwined. Everything revolves around keeping up with consumer expectations for a seamless experience both online and offline, across channels and devices. Retailers are working hard to deliver all of that consistently — to avoid eroding their brand presence — but have run up against stubborn challenges, says Steven Skinner at consulting firm Cognizant. “If CIOs thought this Christmas was online on