7 questions to ask before implementing ITIL

Many organizations turn to IT infrastructure libraries (ITIL) to better manage how IT services and technology are delivered to users. But ITIL's not a one-size-fits-all solution. In some cases, you might need to customize ITIL to the needs of your organization or you might not need ITIL at all. How can you decide?"First of all, don't start by saying, 'We're implementing ITIL.' In some organizations that have tried and failed, it can be a four-letter-word. You need to emphasize that you're trying